#PAEYBALL

GENERAL TERMS AND CONDITIONS OF ONLINE STORE GENERAL TERMS

The online store is managed by PAEYBALL, company for services, distribution and trade, LLC, Petanjci 63/b, 9251 Tisina, Slovenia, EU, which is an e-commerce service provider (hereinafter referred to as »provider«). The online store is managed by company Paeyball LLC. Company Paeyball LLC is also Controller of personal data (hereinafter referred to as »administrator«) within the meaning of the EU General Data Protection Regulation (GDPR) and other national data protection laws enacted by the EU Member States.

General terms and conditions of e-commerce (hereinafter also the »general terms«) determine the functioning of the online store, the rights and obligations of the user and the provider, and regulate the business relationship between the provider and the buyer. These terms and conditions aim to define the terms of online sales and are an integral part of the completed registration form. The General Terms and Conditions are available on the www.paeyball.com.

In case the buyer or any other person who wants to cooperate with the provider needs additional general product information, website usage, online order status, online delivery or return of goods, he can contact the provider at info@paeyball.com.

The provider and the user (hereinafter referred to as »buyer«) are business partners in the supply of products. The provider is the manager of the online store www.paeyball.com, intended for electronic commerce with individuals.

By using the www.paeyball.com online store, the buyer accepts and agrees to all the terms of these e-commerce terms and confirms that he or she has been informed of the privacy policy.

Images posted on the online store are symbolic. The essential features of the products, prices, including all taxes and other charges, as well as information on the payment method, delivery and delivery time are valid at the time of final confirmation of the order.

For all orders, the goods will be delivered to the postal service within 3-5 days from the confirmation of purchase.

The General Terms and Conditions are valid indefinitely or until a new version is released. Any disputes will be settled by mutual agreement between the parties, if possible for the benefit of the buyer.

The general terms and conditions of e-commerce through the online store www.paeyball.com are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1) of the Republic of Slovenia.

 

Basic concepts:

  • »buyer/user« – who buy products in the online store www.paeyball.com from the product range of the provider,
  • »personal data« means data defined as personal data by the Personal Data Protection Act.

 

ACCURACY OF INFORMATION ACCORDING TO CONSUMER PROTECTION ACT

The provider undertakes to always provide the buyer with the following information:

  1. Essential characteristics of the products.
  2. Company identity (name and seat of the company, registration number).
  3. Contact details to enable users to be able to communicate quickly and efficiently.
  4. Product availability (every product that is on offer on the online store should be available within a reasonable time)
  5. Delivery terms of the product (method, place and time of delivery).
  6. All prices must be clearly and unambiguously defined and it must be clearly stated whether they already include VAT and delivery costs.
  7. Method of payment and delivery.
  8. The period in which it is possible to withdraw from the contract and the conditions to do so; in addition, information about how much it costs the buyer to return a product or products.
  9. An explanation of the complaint procedure including all details about the contact person or the customer service department. By confirming the order, buyer agrees to the terms and conditions of business.

The provider also provides all the above information to the buyers on the contact details of the “GENERAL TERMS OF E-BUSINESS”. In case the buyer wants any other additional information regarding the purchase, goods, services, etc. may contact the provider for contact information from this segment.

The provider ensures that all price and delivery information is accurate at the time of order confirmation. Provider will inform the buyer of any changes or errors before the realization of the order and enable him to withdraw from the order or offer an alternative.

Stock information is for informational purposes only and does not constitute a reservation of quantities.

All product photos on www.paeyball.com are of a symbolic nature and do not guarantee the product features.

METHOD OF OPERATION

The provider enables the ordering of goods to physical customers (end consumers). Online ordering is only possible electronically through www.paeyball.com.

By clicking on the »Place order« button, the customer declares::

  • hat under the law for the purchase of certain products is more than 18 years old,
  • was not deprived of their legal capacity.

ORDER CANCELLATION

The Paeyball online store uses a mechanism to cancel an order that has already been registered and has not yet been delivered. For any order cancellation buyer should send an email to www.paeyball.com. This feature is available to buyer until the provider informs the buyer of the shipment of the order. Cancellation is not possible after this point.

COMPLAINTS AND DISPUTES

The provider complies with the applicable consumer protection legislation. The Provider shall use his best endeavors to fulfill his duty – to establish an effective complaint handling system.

The complaint is submitted via email (info@paeyball.com) or in writing to the provider’s address: Paeyball d.o.o., Petanjci 63/b, 9251 Tisina, Slovenia, EU. The procedure for handling a complaint is confidential.

The provider shall endeavor to resolve any disputes by mutual agreement and in accordance with the provisions of the Law on Out-of-Court Resolution of Consumer Disputes (Article 43b of the Consumer Protection Act (ZVPot) the Republic of Slovenia.

If no amicable settlement is possible, the court of competent jurisdiction in Murska Sobota, Slovenia shall be used to resolve the dispute.

The General Terms and Conditions are valid indefinitely or until a new version is released.

OUT OF COURT CONSUMER DISPUTES SETTLEMENT

Pursuant to Article 32 of the Extra-Judicial Consumer Dispute Resolution Act (ZIsRPS) of the Republic of Slovenia, we inform customers that we do not recognize any out-of-court consumer dispute resolution contractor as competent to resolve a consumer dispute that a consumer may initiate under the ZIsRPS.

DEFINITIONS OF TERMS

 

  • buyer/user: legal person who buys products from the range of a provider from the online store www.paeyball.com
  • website user: any person who accesses the subject websites of www.paeyball.com, regardless of the mode
  • personal information: any information relating to a particular natural person and is also specified by that information (name, address, telephone number, IDE, email address, IP address,….)
  • processing: any operation or series of operations performed on personal data or a set of personal data
  • minor: a person younger than 18 years
  • web site owner:  Paeyball d.o.o.
  • data controller: Paeyball d.o.o.
#PAEYBALL

SPLOŠNI POGOJI POSLOVANJA SPLETNE TRGOVINE SPLOŠNE DOLOČBE

S spletno trgovino upravlja podjetje PAEYBALL, podjetje za storitve, posredništvo in trgovino, d.o.o., Petanjci 63/b, 9251 Tišina, Slovenija, ki je ponudnik storitev e-poslovanja (v nadaljevanju se v tem kontekstu uporablja pojem »ponudnik«). Paeyball d.o.o. je tudi »lastnik spletnega mesta« in »upravljalec osebnih podatkov« (v nadaljevanju se v tem kontekstu uporablja pojem »upravljalec«) v pomenu, kot ga določata Splošna uredba EU o varstvu osebnih podatkov in veljavni zakon, ki ureja varstvo osebnih podatkov. 

Splošni pogoji e-poslovanja (v nadaljevanju tudi splošni pogoji) določajo delovanje spletne trgovine, pravice in obveznosti kupca in ponudnika ter urejajo poslovni odnos med ponudnikom in kupcem.

Določajo torej pogoje spletnih nakupov preko spletne trgovine in so sestavni del izpolnjenega registracijskega obrazca. Splošni pogoji so dostopni v spletni trgovini www.paeyball.com.

V primeru, da kupec ali katerakoli druga oseba, ki želi sodelovati s ponudnikom, potrebuje dodatne splošne informacije o izdelkih, uporabi spletne strani, statusu spletnih naročil, spletni dostavi ali vračilu blaga, lahko kontaktira ponudnika na elektronskem naslovu info@paeyball.com.

Ponudnik in uporabnik (v nadaljevanju »kupec«) sta poslovna partnerja na področju dobave izdelkov. Ponudnik je upravitelj internetne trgovine www.paeyball.com, namenjene elektronskemu poslovanju s fizičnimi osebami.

Z uporabo spletne trgovine www.paeyball.com uporabnik sprejema in soglaša z vsemi določbami teh pogojev e-poslovanja in potrjuje, da je bil seznanjen s politiko zasebnosti.

Slike, objavljene v spletni trgovini so simbolične. Bistvene lastnosti izdelkov, cene, vključno z vsemi davki in drugimi dajatvami ter podatki o načinu plačila, dobave ter roku dobave veljajo v trenutku dokončne potrditve naročila.

Za vsa naročila bo blago dostavljeno poštni službi v roku 3-5 dni od potrditve nakupa.

Splošni pogoji veljajo za nedoločen čas oziroma do izdaje nove verzije. Morebitne spore bosta stranki reševali sporazumno, če je le možno v korist kupca.

Splošni pogoji e-poslovanja preko spletne trgovine www.paeyball.com so sestavljeni v skladu z Zakonom o varstvu potrošnikov (ZVPot), Zakonom o varstvu osebnih podatkov (ZVOP-1) ter Zakonom o elektronskih komunikacijah (ZEKom-1).

Osnovni pojmi:

  • »kupec/uporabnik« – fizična oseba, ki v spletni trgovini ponudnika oz. spletnem mestu www.paeyball.com kupi izdelke iz asortimana ponudnika,
  • »osebni podatki« so podatki, ki jih kot osebne podatke opredeljuje Zakon o varstvu osebnih podatkov.

TOČNOST INFORMACIJ V SKLADU Z ZVPot

Ponudnik se zavezuje, da bo kupcu vselej zagotovil naslednje informacije:

  1. Bistvene značilnosti izdelkov.
  2. Identiteto podjetja (ime in sedež podjetja, številka registra).
  3. Kontaktne naslove, ki omogočajo hitro in učinkovito komunikacijo.
  4. Dostopnost izdelkov (vsak izdelek, ki je v ponudbi na spletni strani naj bi bil dostopen v razumljivem roku).
  5. Pogoje dostave izdelka (način, kraj in rok dostave).
  6. Vse cene morajo biti jasno in nedvoumno določene in razvidno mora biti prikazano ali že vsebujejo davke in stroške prevoza.
  7. Način plačila in dostave.
  8. Rok, v katerem je možno odstopiti od pogodbe in pogojih odstopa; poleg tega tudi o tem, če in koliko stane kupca vračilo artikla.
  9. Pojasnjen mora biti postopek ob pritožbi, vključno z vsemi podatki o kontaktni osebi ali službi za stike s kupci. S potrditvijo naročila se kupec strinja s pogoji poslovanja.

Vse zgoraj navedene informacije ponudnik nudi kupcem tudi na kontaktnih podatkih navedenih »SPLOŠNIH DOLOČBAH E-POSLOVANJA«. V primeru, da kupec želi še kakršnekoli druge dodatne informacije v zvezi z nakupom, blagom, storitvami ipd. lahko kontaktira ponudnika na kontaktne podatke iz tega segmenta.

Ponudnik zagotavlja, da so vsi podatki o cenah in dobavi v trenutku potrditve naročila točni. O morebitnih spremembah ali napakah bo ponudnik kupca obvestil pred realizacijo naročila ter mu omogočil odstop od naročila oziroma ponudil alternativo.

Informacija o zalogi izdelkov je informativne narave in ne pomeni rezervacije količin.

Vse fotografije izdelkov v spletni trgovini www.paeyball.com so simbolične narave in ne zagotavljajo lastnosti izdelka.

NAČIN POSLOVANJA

Ponudnik omogoča naročanje blaga fizičnim kupcem (končnim potrošnikom). Naročanje blaga v spletni trgovini je omogočeno le elektronsko preko spletne strani www.paeyball.com.

S klikom na gumb »Place order« kupec izjavlja:

  • da je v skladu z zakonom za nakup določenih izdelkov starejši/starejša od 18 let,
  • da mu ni odvzeta poslovna sposobnost.

ODPOVED NAROČILA

Spletna trgovina Paeyball uporablja mehanizem za preklic naročila, ki je že bilo registrirano in še ni bilo dobavljeno. Kupec mora za vsak preklic naročila poslati e-poštno sporočilo na www.paeyball.com. Ta možnost je kupcu na voljo, dokler ponudnik kupca ne obvesti, da je bilo naročilo odpremljeno. Odpoved po odpremi naročila ni več mogoča.

PRITOŽBE IN SPORI

Ponudnik spoštuje veljavno zakonodajo o varstvu potrošnikov. Ponudnik se po najboljših močeh trudi izpolnjevati svojo dolžnost – vzpostaviti učinkovit sistem obravnavanja pritožb. Pritožba se odda preko e-poštnega naslova (info@paeyball.com) ali pisno na naslov ponudnika: Paeyball d.o.o., Petanjci 63/b, 9251 Tišina, Slovenija. Postopek obravnave pritožbe je zaupen.

Ponudnik si po svojih najboljših močeh prizadeva, da se morebitni spori rešijo sporazumno oz. z izvensodno poravnavo. Ponudnik nudi tudi možnost izvensodnega reševanja sporov in drugih pravnih sredstev, ki se uporabljajo za podjetja, ter njihovi dostopnosti. (43b. člen ZVPot).

Če sporazumna rešitev ni možna, se za rešitev spora uporabi stvarno pristojno sodišče v Murski Soboti.

Splošni pogoji veljajo za nedoločen čas oziroma do izdaje nove verzije.

IZVENSODNO REŠEVANJE POTROŠNIŠKIH SPOROV

V skladu z 32. členom Zakona o izvensodnem reševanju potrošniških sporov (ZIsRPS) kupce obveščamo, da ne priznavamo nobenega izvajalca izvensodnega reševanja potrošniških sporov (IRPS) kot pristojnega za reševanje potrošniškega spora, ki ga potrošnik lahko sproži v skladu z ZIsRPS.

DEFINICIJE POJMOV

  • kupec/uporabnik: fizična aoseba, ki v spletni trgovini www.paeyball.com kupi izdelke iz asortimana ponudnika
  • uporabnik spletnih strani: vsaka oseba, ki dostopa do predmetnih spletnih strani www.paeyball.com, ne glede na način
  • osebni podatek: vsak podatek, ki se nanaša na določeno fizično osebo in jo ta podatek tudi določa (ime in priimek, naslov, telefonska številka, EMŠO, e-naslov, IP naslov, ….)
  • obdelava: kakršnakoli operacija ali niz operacij, ki se opravljajo na osebnih podatkih ali sklopu osebnih podatkov.
  • mladoletna oseba: prava oseba, mlajša od 18 let
  • lastnik spletnega mesta:  Paeyball d.o.o.
  • upravljalec podatkov: Paeyball d.o.o.